Return & Refund Policy

We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully:

1. Returns

• Items can be returned within 14 days from the date of delivery.
• To be eligible for a return, the jewelry must be unused, in its original condition, and packaged securely.
• Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

2. Refunds

• Once your return is received and inspected, a confirmation email will be sent.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Shipping costs are non-refundable, except in cases where the item was defective or incorrect.

3. Exchanges

• Exchanges are available only for items of the same style and value, subject to availability.
• If the desired item is unavailable, a refund will be issued instead.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact customer support immediately at torabysehj@gmail.com with a photo of the item and your order details.
• We will provide a replacement or a full refund, including shipping costs.

5. How to Return an Item

• Contact customer support at torabysehj@gmail.com with your order number and reason for the return.
• Follow the instructions provided to safely ship the item back.

6. Important Notes

• Returns without prior approval will not be accepted.
• Ensure the return package is securely packed to prevent damage during transit.